Refund policy

Last Updated: January 31, 2026

At Kokakoshi Life Essential Private Limited, customer satisfaction is important to us. Due to the personal nature of beauty, skincare, and haircare products, we maintain strict hygiene standards to ensure every customer receives safe and unused products.

Please read our policy carefully before placing an order.

Returns

We accept returns ONLY under the following conditions:

✅ The product was damaged during transit
✅ You received the wrong product
✅ The product has leakage or a manufacturing defect

To be eligible for a return:

The request must be raised within 48 hours of delivery
The product must be unused and in original packaging
An unboxing video or clear images may be required for verification

Requests made after 48 hours may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

Opened or used beauty products
Products damaged after delivery
Items returned without original packaging
Sale or discounted items
Gift cards

We appreciate your understanding as these policies help us maintain product integrity for all customers.

How to Request a Return

To initiate a return, email us at:

📧 kokakoshilifeessential@gmail.com

Please include:

Order number
Clear photos of the product
Unboxing video (if available)
Description of the issue

Our team will review your request within 1–2 business days.

Do not send products back without approval.

Return Shipping

If the return is approved due to damage, defect, or incorrect product:

👉 We will arrange a reverse pickup OR provide shipping instructions at no additional cost.

Refunds

Once the returned product is received and inspected:

✅ Approved refunds are processed within 5–7 business days.

Refund method:

Prepaid Orders: Refunded to original payment method
Cash on Delivery: Refunded via bank transfer or store credit

Bank processing times may vary.

Exchanges

We currently do not offer direct exchanges.

If eligible, you may place a new order once your return is approved.

Order Cancellation

Orders can be cancelled only before dispatch.

Once shipped, cancellations are not possible.

Contact Us

Kokakoshi Life Essential Private Limited
Nai Sadak, Near Durga Talkies
Guna, Madhya Pradesh – 473001, India

📧 kokakoshilifeessential@gmail.com
🕒 Support Hours: Monday – Saturday, 10 AM – 7 PM